We have a 30-day return policy*, which means you have 30 days after receiving your item to request a return.
*This applies only to 30 days from the first original order date and is subject to change
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you further instruction. Items sent back to us without first requesting a return will be destroyed and not be accepted.
Returns must be handled in writing by email, any voicemail request may not be processed.
You will be responsible for the shipping costs to return the product.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like opened and used products.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.